Refund policy
We stand behind the quality of our eco-friendly home goods. If you are not entirely satisfied with your purchase, we’re here to help with our 30-Day Money-Back Guarantee.
Return Window & Conditions:
- We accept returns up to 30 days after the date of delivery.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Gift cards and personalized/custom items are non-returnable.
How to Initiate a Return:
Contact us at [Insert Support Email] within 30 days of receiving your order. Please include your order number and the reason for the return.
- If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Once we receive and inspect your returned item, we will process your refund. The funds will be credited back to your original payment method within 3 to 5 business days.
Return Shipping Costs: Please note that customers are responsible for paying their own shipping costs for returning items, unless the item received was defective, damaged, or incorrect. Original shipping costs are non-refundable.
Damaged, Defective, or Incorrect Items: In the event that your order arrives damaged or defective, please email us as soon as possible at [Insert Support Email] with your order number and a clear photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution, which includes sending a free replacement under our 12-month product warranty.
Contact Us: If you have any further questions regarding your shipment or our return process, please don't hesitate to contact us at:
- Email: [Insert Support Email, e.g., support@selohome.com]